We started Proper Water because we saw too much bad advice, too many oversold systems, and too many plumbers fitting filtration equipment they didn't understand. There's a better way to do this.
We know the streets, the houses, and the water around here.
We're a plumbing business based in Mount Hawthorn, and water filtration is all we do. The reason we narrowed down to just filtration is simple: we kept seeing the same problems in the market and got tired of them.
Too many plumbers don't really understand what they're installing. Filtration is a specialist area — the chemistry of Perth's water, how different filter media work, which systems suit which water profiles. A generalist plumber fitting a filter between hot water jobs isn't going to give you the right advice. We made it our one thing so we could do it properly.
Too many companies push products people don't need. The larger national filtration companies use commission-based salespeople and high-pressure in-home demonstrations. We've seen homeowners sold expensive whole-home systems when a simple under-sink unit would have done the job — and done it better. That's not how we operate.
We use independent research tools to understand the best products on the market and match them to what Perth's water actually requires. Every system we recommend has a genuine reason behind it — not a margin target.
Being based in Mount Hawthorn also shapes how we work. We keep our service area focused on inner-north Perth because it means we can respond quickly, keep travel costs low, and stay genuinely connected to the community we're serving. We're not trying to cover all of Perth — we'd rather do a smaller area really well.
Five things that shape every job we take on — from the first conversation to the last filter change.
We use independent research tools to understand which products perform best for Perth's specific water conditions. We're not tied to one brand or one supplier — we recommend what the data supports.
Nobody at Proper Water earns a commission on what they sell you. If a simple filter is all you need, that's what we'll recommend — even if a more expensive option would earn us more.
Water filtration is a specialist discipline. We study it, follow developments in the industry, and understand Perth's water in detail. We're not a general plumbing company that also fits filters on the side.
We live and work in inner-north Perth. We chose this area deliberately — not as a marketing line, but because it means better service, faster response times, and a genuine understanding of the local community.
We commit a minimum of 50% of our profits to sponsoring community and junior sport clubs in inner-north Perth. We're not just a business that works here — we're part of this community, and we put money back into it.
Choosing the right filtration product is the most important thing we do. Our approach is deliberately independent — we're not tied to any single brand, and we use research-backed tools to understand what performs best for Western Australia's water conditions before we recommend anything.
We use specialist tools that analyse independent performance data across filtration products — flow rates, filter media quality, longevity, and suitability for Perth's specific water chemistry. If a product doesn't stack up, we don't stock it.
Unlike some operators who exclusively push one manufacturer's range, we work with multiple suppliers. The right product for your home depends on your water quality and your needs — not which brand pays the best margins.
A $4,000 whole-home system isn't the answer to every water quality concern. We match the system to the problem — sometimes a simple single-stage filter is exactly right. We'll tell you honestly either way.
WaterMark is Australia's mandatory certification scheme for plumbing and drainage products. It's managed by the Australian Building Codes Board and means a product has been independently tested and certified as fit for use in Australia's water supply systems.
Every product Proper Water supplies and installs carries WaterMark certification. No exceptions. If a product doesn't carry it, we don't install it — regardless of price or claimed performance.
We think it's worth being explicit about this. These aren't just values — they're the specific things we've seen other operators do that we built Proper Water to avoid.
Some companies send salespeople to your home to run lengthy demonstrations designed to create urgency and close on the spot. We don't do demos. We come to your home for a conversation, not a pitch.
When someone's income depends on what you buy, their advice isn't objective. Nobody at Proper Water earns a commission — so our recommendations reflect what you actually need, not what earns us most.
Bigger doesn't always mean better. We've seen homeowners sold expensive multi-stage whole-home systems when a single-stage filter at the kitchen tap was the right call. We match the solution to the problem.
Cheap, uncertified filters are readily available online. We will never install a product that hasn't been independently certified to Australian standards — full stop.
We track your service schedule because it's good for your system — not to lock you into a contract. You can switch suppliers for your filter replacements at any time. We earn your continued service by doing a good job, not by trapping you.
We won't tell you a filter removes 99.9% of everything if it doesn't. We refer to Water Corporation's published water quality data and independent certification — not marketing copy — to back every claim we make.
We started Proper Water in Mount Hawthorn because we care about doing things properly — and that extends beyond filtration. We commit a minimum of 50% of our profits to sponsoring community and junior sport clubs across inner-north Perth.
It's not a marketing exercise. The clubs, ovals, and volunteer-run committees in this area are the fabric of the community we live and work in. Supporting them is simply the right thing to do — and every system we install makes that possible.
If your club would like to discuss sponsorship, reach out directly at
We'll be adding team profiles here shortly — including photos, backgrounds, and what brought us to water filtration. For now, the best way to get to know us is to give us a call or book a free consultation.
What we can say is that everyone who works at Proper Water is based in inner-north Perth, holds the appropriate WA plumbing licences, and has specific training in water filtration systems — not just general plumbing.
We're a small team by design. That means the person who gives you advice at the consultation is closely connected to the people doing the installation — and they both care about the outcome.
Book a free water quality consultation — no sales pitch, just an honest conversation about your water and your options.